Refund policy

Refund and Cancellation Policy

Effective date: 11 August 2026

We sell digital products delivered instantly, which cannot be "returned." Here is how it works.

1. Digital delivery. The Product is a downloadable digital guide. Once access is granted or the download has started, it is considered delivered.

2. EU/EEA right of withdrawal. As a consumer in the EU/EEA you normally have a 14-day right of withdrawal. For digital content delivered immediately, that right does not apply once delivery has begun, provided you gave prior express consent and acknowledged losing the right of withdrawal. By purchasing and accessing the Product immediately, you give that consent and acknowledgment.

3. We will still make it right. If you experience a genuine problem, such as being unable to access the file or receiving the wrong item, email contact@viralailab.shop within 14 days and we will fix it by resending the Product or, where appropriate, issuing a refund.

4. Not refundable. A change of mind after accessing the Product, or not applying the method, is not generally eligible for a refund, given the nature of digital goods.

5. How to request. Email contact@viralailab.shop with your order number and a description of the issue. We aim to reply within 2 business days.

Nothing in this policy affects mandatory consumer rights you may have under the law of your country.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at akouetno700@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at akouetno700@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at akouetno700@gmail.com.