Privacy policy

Privacy Policy

Effective date: 11 August 2026

This Privacy Policy explains how Viral AI Lab ("we", "us") collects, uses, and protects your personal information when you visit or buy from https://viralailab.shop (the "Site"). We are based in France and comply with the EU General Data Protection Regulation (GDPR) where applicable.

Information we collect
- Order and account info: name, email address, billing details, and payment confirmation.
- Payment info: processed securely by our payment providers (Shopify Payments and PayPal). We never see or store your full card number.
- Communications: messages you send us, such as support emails.
- Automatically collected: device and browser data, IP address, pages visited, and cookies.

How we use it
- To process and deliver your order, including sending your digital product and receipt.
- To provide support and respond to your requests.
- To send purchase updates and, if you opt in, marketing emails (you can unsubscribe anytime).
- To prevent fraud, keep the Site secure, and meet our legal obligations.

Legal bases (GDPR): performing our contract with you (delivering the product), your consent (marketing), our legitimate interests (security and improving the Site), and legal obligations.

Sharing
We share data only with providers that help us run the store: Shopify (our platform), our payment processors, and our email and delivery provider. We do not sell your personal data.

Data retention
We keep order records only as long as needed to provide the service and meet legal and accounting obligations, then delete or anonymize them.

Your rights
Under GDPR you may access, correct, delete, or port your data, object to or restrict processing, and withdraw consent. Contact contact@viralailab.shop to exercise these rights. You may also complain to your data protection authority (in France, the CNIL).

Cookies
We use cookies to run the store, remember your cart, and understand how the Site is used. You can manage cookies in your browser; disabling some may affect functionality.

Security
We use industry-standard measures to protect your data, but no method of transmission is 100% secure.

Children
Our products are for adults. We do not knowingly collect data from anyone under 16.

Changes and contact
We may update this policy; the effective date shows the latest version. Questions: Viral AI Lab, contact@viralailab.shop, France.